Survey shows improvement

UNSEALED roads, footpaths, slashing and weed control have all raised the ire of Wellington shire residents.
Nanjing Night Net

Community communication, engagement and lobbying on behalf of the community are also areas Wellington Shire Council could improve, according to the shire’s annual community satisfaction survey.

The survey, undertaken every year by the State government’s Planning and Community Development Department, benchmarks council’s performance over time. This time 83 per cent of residents who participated in the survey believed council was heading in the right direction.

Mayor Peter Cleary said the results were a strong endorsement of council’s performance.

“In the four key performance areas of overall performance, advocacy, customer service, community consultation and engagement, Wellington Shire Council achieved rankings higher than the state average and higher than those in our peer group of large rural shires,” he said.

“We’re always very pleased with the results, but this year significantly so.

“Customer service was our highest key performance rating at 71, a tremendous reflection of the work that has been undertaken over the past 12 months to drive stronger customer focused outcomes across the organisation.

“Our customer service team is a highly talented team of professionals who deal with customer requests day in and day out.

“It can be an extremely rewarding and challenging role but one undertaken with considerable aplomb by our dedicated staff.”

Also noted as areas of high performance were the categories of recreational facilities, appearance of public areas, emergency and disaster management and art centres and libraries.

Cr Cleary said through the survey results, the community had suggested that council should increase its focus on unsealed roads, footpaths, slashing and weed control, community communication, engagement and lobbying on behalf of the community.

For more read Friday’s Gippsland Times.

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